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Long Term Care Ombudsman

There are long-term care ombudsman located in every state.  The LTC ombudsman are advocates for residents of nursing homes, care and board homes and assisted living facilities. They provide vital information about how to find a facility and what to do to get excellence care. The Ombudsman are also trained to resolve problems. The ombudsman can provide assistance with certified nursing assistant to help resolve any complaints.

What does a Long-Term Care Ombudsman do?
  • They resolves the complaints made by or for the residents of ltc facilities
  • They educate the LTC long-term care providers and the community about residents' rights and care practices
  • Encourage the community partaking through volunteer opportunities
  • They supply the information to the public about area nursing homes and other long-term care facilities and the services offered, such as residents' rights, legislative and policy matters
  • They advocates for the excellent care in nursing homes, residential care and LTC facilities and the rights of residents
  • Promotes the improvements of citizen organizations, family councils and resident councils

Who Can Use the services that is offered by the Ombudsman?
  • Any residents that resides in any nursing home or board and care facility, which includes assisted living facilities
  • Family or friends of a nursing home resident
  • Nursing home administrators or any employee that has a concern regarding a resident at their facility
  • Individual or any citizen's group that has an interest in the wellbeing of residents
  • Families and individuals who may be taking into consideration long-term care placement

Concerns that the Long term care Ombudsman May Address
  • Violations that may impact a residents' rights or dignity
  • Any form of abuse, such as Physical, verbal or mental abuse. Any denial of services that are necessary to maintain a residents' physical, mental health, or any unreasonable confinement
  • Deprived quality of care, that may include inadequate personal hygiene and slow response to requests for assistance
  • An Improper transfer or discharge of patient
  • The Inappropriate use of chemical or physical restraints
  • A resident that has concerns about quality of care or quality of life

Every state, under the federal Older Americans Act, is required to have an Ombudsman Program that addresses the complaints and advocates for improvements in the long-term care system.
Alaska          
Arizona           
Arkansas       
California     
Colorado      
Connecticut  
Delaware      
Florida          
Georgia           
Hawaii           
Idaho               
Illinois             
Indiana           
Iowa                
Kansas             
Kentucky         
Louisiana         
Maine               
Maryland          
Massachusetts 
Michigan         
Mississippi      
Missouri          
Montana 
Nebraska         
Tel: (907)334-4480
Tel: (602)542-6454
Tel: (501)682-2441
Tel: (916)324-3968
Tel: (800)288-1376
Tel: (860)424-5200
Tel: (302)577-4791
Tel: (888)831-0404
Tel: (888)454-5826
Tel: (808)586-0100
Tel: (877)471-2777
Tel: (217)785-3143
Tel: (800)545-7763
Tel: (515)242-3327
Tel: (785)296-3017
Tel: (800)372-2991
Tel: (225)342-7100
Tel: (207)621-1079
Tel: (410)767-1100
Tel: (617)727-7750
Tel: 517-485-9393
Tel: (601)359-4927
Tel: (800)309-3282
Tel: (800)551-3191
Tel: (402)471-2307
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Tel: (775)688-2964
Tel: (603)271-4375
Tel: (609)943-4026
Tel: (505)827-7663
Tel: (518)474-7329
Tel: (919)733-8395
Tel: (800)451-8693
Tel: (614)644-7922
Tel: (405)521-6734
Tel: (503)378-6533
Tel: (717)783-7247
Tel: (787)725-1515
Tel: (401)785-3340
Tel: (800)868-9095
Tel: (605)773-3656
Tel: (615)741-2056
Tel: (800)252-2412
Tel: (801)538-3924
Tel: (802)863-5620
Tel: (804)644-2923
Tel: (253)838-6810
Tel: (304)558-3317
Tel: (800)815-0015
Tel: (307)322-5553