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The State Ombudsman
The Ombudsman acts as an advocate for residents of nursing homes, board and care homes, and assisted living.   If you believe that a resident is being abused or neglected you need to contact the ombudsman listed in your state.
 
Reporting elder abuse
Each nursing home is required to have a formal complaint procedure and a staff person who is designated to review grievances. Submit specific information about your complaints and attempts to resolve them . For serious and persistent problems‚ you should contact your state Ombudsman
 
Elder abuse may include:
  • physical violence  
  • threats of assault 
  • verbal abuse                          
  • financial exploitation  
  • emotional abuse 
  • neglect  
  • violation of an elderly person's rights                                                                                                                
Contact information for the state ombudsman
 
Alaska
John Richard
State LTC Ombudsman
Office of the State Ombudsman
Alaska Mental Health Trust Authority
550 West 7th Ave.
Suite 1830
Anchorage , AK 99501
Tel: (907)334-4480
Fax: (907)334-4486

Arizona
Robert Nixon
State Ombudsman
Arizona Aging & Adult Adminstration
1789 West Jefferson 2SW 950A
Phoenix , AZ 85007
Tel: (602)542-6454
Fax: (602)542-6575

Arkansas
Alice Ahart
State LTC Ombudsman
Arkansas Division of Aging & Adult Services
P.O.B. 1437
Slot 1412
Little Rock , AR 72201-1437
Tel: (501)682-2441
Fax: 501-682-8155

California
Beth Mann
State LTC Ombudsman
CA Department on Aging
1600 K Street
Sacramento , CA 95814
Tel: (916)324-3968
Fax: (916)323-7299 

Colorado
Pat Tunnell
State LTC Ombudsman
The Legal Center
455 Sherman Street
Suite 130
Denver , CO 80203-4403
Tel: (800)288-1376
Fax: (303)722-0720

Connecticut
Teresa Cusano
State LTC Ombudsman
Connecticut Department of Social Services
25 Sigourney Street
10th Floor
Hartford , CT 06106-5033
Tel: (860)424-5200
Fax: (860)424-4966

Delaware
Tim Hoyle
State LTC Ombudsman
Division of Services for Aging & Adults
1901 North Dupont Highway
Main Admin. Bldg. Annex
New Castle , DE 19720
Tel: (302)577-4791
Fax: (302)577-4793

District of Columbia
Jerry Kasunic
State LTC Ombudsman
AARP Foundation
Legal Counsel for the Elderly
601 E Street, N.W.
A4-330
Washington , DC 20049
Tel: (202)434-2140
Fax: (202)434-6595

Florida
Steve Rachin
State LTC Ombudsman
Florida State LTC Ombudsman Council
600 South Calhoun Street
Suite 270
Tallahassee , FL 32301
Tel: (888)831-0404
Fax: (850)488-5657

Georgia
Becky Kurtz
State LTC Ombudsman
Georgia Division of Aging Services
2 Peachtree Street, NW
9th Floor
Atlanta , GA 30303-3142
Tel: (888)454-5826
Fax: (404)463-8384
www.georgiaombudsman.org

Hawaii
John McDermott
State LTC Ombudsman
Executive Office on Aging
250 South Hotel Street
Suite 109
Honolulu , HI 96865
Tel: (808)586-0100
Fax: (808)586-0185

Idaho
Cathy Hart
State LTC Ombudsman
Idaho Commission on Aging
P.O. Box 83720
3380 American Terrace, Suite 120
Boise , ID 83720-0007
Tel: (877)471-2777
Fax: (208)334-3033

Illinois
Beverly Rowley
State LTC Ombudsman
Illinois Department on Aging
421 East Capitol Avenue
Suite 100
Springfield , IL 62701-1789
Tel: (217)785-3143
Fax: (217)524-9644

Indiana
Arlene Franklin
State LTC Ombudsman
Indiana Division Disabilities\Rehab Services
402 W. Washington St., Room W 454
PO Box 7083
Indianapolis , IN 46207-7083
Tel: (800)545-7763
Fax: (317)232-7867

Iowa
Debi Meyers
State LTC Ombudsman
Iowa Department of Elder Affairs
Clemens Building
200 10th Street
Des Moines , IA 50309-3609
Tel: (515)242-3327
Fax: (515)242-3300

Kansas
Matthew Hickam
State LTC Ombudsman
Kansas Office of the State LTC Ombudsman
610 SW 10th Street, 2nd FL
Topeka , KS 66612-1616
Tel: (785)296-3017
Fax: (785)296-3916

Kentucky
Brenda Rice
State LTC Ombudsman
KY State Ombudsman Program
Office of Aging Services
5W-A
275 East Main Street
Frankfort , KY 40621
Tel: (800)372-2991
Fax: (502)564-4595

Louisiana
Linda Sadden
State LTC Ombudsman
Louisiana State LTC Program
412 N. 4th Street, 3rd Floor
P.O. Box 80374
Baton Rouge , LA 70802
Tel: (225)342-7100
Fax: (225)342-7144

Maine
Brenda Gallant
State LTC Ombudsman
Maine State LTC Ombudsman Program
1 Weston Court
P.O. Box 128
Augusta , ME 04332
Tel: (207)621-1079
Fax: (207)621-0509

Maryland
Patricia Bayliss
State LTC Ombudsman
Maryland Department of Aging
301 W. Preston Street
Room 1007
Baltimore , MD 21201
Tel: (410)767-1100
Fax: (410)333-7943

Massachusetts
Mary McKenna
State LTC Ombudsman
Massachusetts Exec Office of Elder Affairs
1 Ashburton Place
5th Floor
Boston , MA 02108-1518
Tel: (617)727-7750
Fax: (617)727-9368

Michigan
Brenda Roberts
State LTC Ombudsman
Elder Law of Michigan
221 N. Pine St.
Lansing, MI  48933
Tel: 517-485-9393
Toll Free: 866-485-9393
Fax:  517-372-6401
 
Minnesota
Sharon Zoesch
State LTC Ombudsman
Office of Ombudsman
for Older Minnesotans
121 East Seventh Place
Suite 410
 
Mississippi
Anniece McLemore
State LTC Ombudsman
Mississippi Division of Aging/Adult Services
750 North State Street
Jackson , MS 39213
Tel: (601)359-4927
Fax: (601)359-4970

Missouri
Carol Scott
State LTC Ombudsman
Missouri Division on Aging
P.O. Box 1337
Jefferson City , MO 65102
Tel: (800)309-3282
Fax: (573)751-8687
http://www.dss.state.mo.us/da/ombud.htm

Montana
Robin Homan
State LTC Ombudsman
Senior & LTC Division
Montana Department of
Health & Human Services
P.O. Box 4210
111 Sanders
Helena , MT 59604-4210
Tel: (800)551-3191
Fax: (406)444-7743

 
Nebraska
Cindy Kadavy
State LTC Ombudsman
Division of Aging Services
P.O. Box 95044
Lincoln , NE 68509-5044
Tel: (402)471-2307
Fax: (402)471-4619 
http://www.hhs.state.ne.us/ags/ltcombud.htm
 
Nevada
Gilda Johnstone
State LTC Ombudsman
Nevada Division for Aging Services
445 Apple Street
#104
Reno , NV 89502
Tel: (775)688-2964
Fax: (775)688-2969

New Hampshire
Ronald Adcock
Acting State LTC Ombudsman
Office of Ombudsmen
NH LTC Ombudsman Program
129 Pleasant Street
Concord , NH 03301-3857
Tel: (603)271-4375
Fax: (603)271-4771

New Jersey
William Isele
State LTC Ombudsman
Office of Ombudsman for Institutional Elderly
P.O. Box 807
Trenton , NJ 08625-0807
Tel: (609)943-4026
Fax: (609)943-3479

New Mexico
Agapito Silva
State LTC Ombudsman
New Mexico State Agency on Aging
228 East Palace Avenue
Sante Fe , NM 87501
Tel: (505)827-7663
Fax: (505)827-7649

New York
Faith Fish
State LTC Ombudsman
New York State Office for the Aging
2 Empire State Plaza
Agency Building #2
Albany , NY 12223-0001
Tel: (518)474-7329
Fax: (518)474-7761

North Carolina
Sharon Wilder
State LTC Ombudsman
North Carolina Division of Aging
2101 Mail Service Center
Room 634
Raleigh , NC 27699-2101
Tel: (919)733-8395
Fax: (919)733-0443

North Dakota
Helen Funk
State LTC Ombudsman
LTC Ombudsman Program
Aging Services Division
600 South 2nd Street, Suite 1C
Bismarck , ND 58504-5729
Tel: (800)451-8693
Fax: (701)328-8989

Ohio
Beverley Laubert
State LTC Ombudsman
Ohio Department of Aging
50 W Broad Street
9th Floor
Columbus , OH 43215-3363
Tel: (614)644-7922
Fax: (614)644-5201

Oklahoma
Esther Houser
State LTC Ombudsman
Aging Services Division OK Department
312 NE 28th Street
Oklahoma City , OK 73105
Tel: (405)521-6734
Fax: (405)521-2086

Oregon
Meredith Cote
State LTC Ombudsman
Oregon Office of the LTC Ombudsman
3855 Wolverine NE
Suite 6
Salem , OR 97305-1251
Tel: (503)378-6533
Fax: (503)373-0852 
http://www.teleport.com/~ombud/

Pennsylvania
Cynthia Boyne
State LTC Ombudsman
Pennsylvania Department of Aging
555 Walnut Street, 5th Floor
P.O. Box 1089
Harrisburg , PA 17111
Tel: (717)783-7247
Fax: (717)772-3382

Puerto Rico
Norma Venegas
State LTC Ombudsman
Puerto Rico Governor's
Office Elder Affairs
Call Box 50063
Old San Juan Station
San Juan , PR 00902
Tel: (787)725-1515
Fax: (787)721-6510

Rhode Island
Roberta Hawkins
State LTC Ombudsman
Alliance for Better
Long Term Care
422 Post Road
Suite 204
Warwick , RI
Tel: (401)785-3340
Fax: (401)785-3391

South Carolina
Jon Cook
State LTC Ombudsman
SC Dept of Health &
Human Svcs, Office Aging
P.O. Box 8206
Columbia , SC 29202-8206
Tel: (800)868-9095
Fax: (803)898-4513

South Dakota
Jeff Askew
State LTC Ombudsman
Department of Social Services
South Dakota Office of
Adult Services & Aging
700 Governors Drive
Pierre , SD 57501-2291
Tel: (605)773-3656
Fax: 605-773-6834

Tennessee
Adrian D & Norm Wheeler
State LTC Ombudsman
Tennessee Commission
on Aging and Disability
Andrew Jackson Building
500 Deaderick Street, 9th Fl.
Nashville , TN 37243
Tel: (615)741-2056
Fax: 615-741-3309

Texas
John Willis
State LTC Ombudsman
Texas Department on Aging
4900 N. Lamar Blvd, 4th Floor
P.O. Box 12786
Austin , TX 78711
Tel: (800)252-2412
Fax: (512)424-6890 
http://www.tdoa.state.tx.us

Utah
Chad McNiven
State LTC Ombudsman
Department of Human Services
Utah Division of Aging & Adult Services
120 North 200 West, Room 401
Salt Lake City , UT 84103
Tel: (801)538-3924
Fax: (801)538-4395

Vermont
Jacqueline Majoros
State LTC Ombudsman
Vermont Legal Aid, Inc.
264 N. Winooski
P.O. Box 1367
Burlington , VT 05402
Tel: (802)863-5620
Fax: (802)863-7152

Virginia
Joani Latimer
State LTC Ombudsman
Virginia Association Area Agencies on Aging
530 East Main Street
Suite 428
Richmond , VA 23219
Tel: (804)644-2923
Fax: (804)644-5640 
http://www.vaaaa.org/longterm.html

Washington
Kary Hyre
State LTC Ombudsman
South King County Multi-Service Center
1200 South 336th Street
P.O. Box 23699
Federal Way , WA 98093
Tel: (253)838-6810
Fax: (253)815-8173 
http://www.ltcop.org/index.htm

West Virginia
Larry Medley
State LTC Ombudsman
West Virginia Bureau
of Senior Services
1900 Kanawha Blvd. E,
Holly Grove Bldg. #10
Charleston , WV 25302
Tel: (304)558-3317
Fax: 304-558-0004

Wisconsin
George Potaracke
State LTC Ombudsman
Wisconsin Board on Aging
& Long Term Care
214 North Hamilton Street
Madison , WI 53703
Tel: (800)815-0015
Fax: (608)261-6570

Wyoming
Deborah Alden
State LTC Ombudsman
Wyoming Senior Citizens, Inc
756 Gilchrist, P.O. Box 94
Wheatland , WY 82201
Tel: (307)322-5553
Fax: (307)322-3283  

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Disclaimer: The information provided herein has been researched and is offered with good intent; however, it should not be relied upon as legal, business, or medical advice; and, while working hard to ensure accuracy, I do not provide any warranty regarding the reliability of the content.